Any unwanted item may be returned within 14 working days from the day it was received if it is in new, unused, unopened and re-saleable condition for a full refund.

(The 14 Days will be extended until the 4th January 2020 for products purchased as a Christmas Present after 14th December 2019) 


Some manufacturers will apply a security seal to the outside of a box,  if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Department. 


Your return will be processed within 14 working days of receipt whereupon we will contact you directly regarding the return of either a refund or credit note.


Please send your item, with a copy of your confimation order and covering letter stating the reason for return to: 



Terence Paul Online


250A Finney Lane


Heald Green






United Kingdom


When returning items to us please ensure that you include a brief explanatory note, including your name, order number and the reason for the return.